Refund policy

We only accept garments in unworn and unwashed condition, with original tags, in the original polybag. If an item is damaged upon receipt or you receive the wrong item, please contact us at sales@upallnightie.com so that we can evaluate the issue and make it right.

Items purchased outside the 60-day window or marked Final Sale are not eligible for return or exchange.

To start a return or exchange, go to Returns & Exchanges.

1. Enter your order number and email address and click "Find Your Order."
2. Select the item(s) you wish to return or exchange.
3. Select a return reason and add details.
4. Click "Request return" and submit.

If your return or exchange request is accepted, we’ll send you a free return shipping label and packing and shipping instructions. Items sent back to us without first requesting a return or exchange will not be accepted. 

Refunds
We will notify you once we’ve received, inspected, and approved your return. If approved, your original payment method will be automatically refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@upallnightie.com.